The people have spoken.
In less than a month since joining online business reputation service TrustPilot, CitizenShipper has shot to first place in the Relocation Service category, with an aggregate score of 9.2 out of 10. In 32 reviews, an overwhelming 93.8% of customers rated CitizenShipper’s service a perfect 5 out of 5 stars.
CEO Richard Obousy was excited about the company’s precipitous rise to the top of the category, but not entirely surprised.
“We’re certain our service and drivers are capable of meeting every customer’s needs, but seeing it validated in the variety of items delivered lets us know we’re doing something right,” he said. “We’ll continue working to earn our customers’ confidence,”
Cargo delivered for satisfied customers included a new enclosed trailer, a motorcycle, kayak, three cats and a dog whose owners were updated by frequent pictures courtesy of the driver. Several commenters also indicated they would use CitizenShipper in the future. One even mentioned he preferred Citizenshipper’s services over another online entity featured in a television reality show.
Other prominent comments complimented the real-time support received from the Customer Support Team, and one mentioned the ‘green’ aspect of the service, which conserves resources by combining shipments into vehicles traveling to one destination.